Item damage
"Hi! I ordered a hat for my husband’s birthday And supposed to be here at 21, come later and extremely damage the package and the hat have mold, extremely strong nasty smell and everything is ruined 😭 the postal service tied it in this bag with an apology but the hat is so gross. How can I get a replacement or refund? His birthday is May 26th and I wanted to surprise him, I know he watches you on YouTube all the time but never buys himself anything. This is heartbreaking for me."